FAQs

How long does it take to ship items?

All orders are processed in 3-5 business days, unless they are custom. Custom orders take 1-2 weeks to prepare.

How long until I get my item?

  • Canada: From 1 – 2 weeks.
  • USA: From 2 – 3 weeks.
  • Outside North America: From 4 – 6 weeks

If your North American order doesn’t arrive after 4 weeks, please send us an email, contact@lvlupgfx.com

What shipping methods are available?

Stickers and other small items ship through letter mail to save you on the cost, but we also offer flat rate tracked shipping.

Do you offer free shipping?

Yes! Orders over $35 to Canada and USA receive free Standard Shipping and orders over $50 that ship outside of North America will receive free Standard Shipping!

Do you offer Exchanges, Returns, or Refunds?

If you’re not satisfied with your order, we will gladly make an exchange, return, or refund for you. All you need to do is pay the return shipping and we’ll take care of it once the item is received. Send us an email with any problems you may have.

Payment Issues

Any issues regarding payment are out of our hands. We use Stripe as the payment processor and you will need to contact them with any problems.